Is your service department missing part of the 94 billion dollars in unsold legitimate work available to you? IMPROVE CSI #'S -- SELL MORE WORK -- LESS COMEBACKS TRAIN TECHNICIANS -- QUALITY ASSURANCE SERVICE WRITER AND TECHNICIAN ACCOUNTABILITY USING PROVEN PROCEDURE FORMS Attention Service Manager: MasterTech Procedure sheets will help your service advisors easily and effectively sell the original job that is needed and to sell additional work as the technicians complete the outlined procedures. These procedure sheets also keep your more experienced technicians on task as they move from job to job by jogging their memory of where they were on a particular job before being interrupted. MasterTech procedure sheets are a great tool for training and evaluating new techinicians by finding what areas they need further training in. Each technician in the shop should not have to make the same mistake before they learn to do the job properly which ultimately costs you more time and money. Procedures let them learn from all of the mistakes that others have made so they are not made again and again. Technicians also need to see the entire job and not just repair a problem without finding the cause of the problem. They also need to be able to look for additional work that may be needed now and in the future. Technicians must realize that what they find today is their work for tommorow. MasterTech procedure forms were designed to find the causes for each particular problem. Nothing should be missed by the technician forgetting a particular step or because he was pulled off of a job for a phone call or other distraction. Your technicians will be able to find LEGITIMATE work very easily using these procedure sign off forms. This will increase your PROFITS, IMPROVE CSI and REDUCE COMEBACKS. A Service Managers goal is to know that all of the vehicles are being repaired to YOUR QUALITY ASSURANCE standards without you being in the shop and overlooking each and every job. By selling additional work on each vehicle Tech's can work on less vehicles per day which saves your service wirters and technicians valuable time since your not shuffling around as many vehicles per day. When you have too many vehicles to repair there are a lot of potential problems that are missed by the tech due to time constraints and without set procedures to follow a comeback will occur. Remember TIME IS MONEY not only for you but for your customers also. Comebacks cost your customers money due to loss of vehicle use and rescheduling and cost your Service Writes and Technicians extra time. Having procedures available for your Service Writers will make it easier for them to show the customer exactly what you are going to test or repair on their vehicle so that there are NO MISUNDERSTANDINGS. A set proceaure instills more confidence in your service department since the sustomer knows that all of the technicians are doing a job the same way every time. Thus letting them know that they have chosen a thorough and reputable repair center to work on their vehicle. Showing them that you have procedures for each repair will instill confidence and security that items will not be missed causing them another inconvenience with loss of time an ultimately lowering your CSI scores. Forms can be faxed to your customer so every one is on the same page. They can be used to track comebacks and determine which technicians need more training in performing all of the tests. Pleae view the sample L.O.F. procedure form. As you look at the procedure sheet, notice how easy it is to find and sell additional work on your customers vehicle by using a standard and set procedure for everyone to follow. THE LOF PROCEDURE GENERATES AN AVERAGE OF $250.00 IN PARTS AND LABOR IN LEGITIMATE WORK. AS SERVICE PROVIDERS WE ARE CURRENTLY MISSING 94 BILLION DOLLARS IN LEGITIMATE WORK IN THE U.S. ALONE. These procedure sheets are constantly updated as we receive feedback from our customers throuthout the United States, Canada and South Africa. So you can be assured of your service department having the most up to date repair procedures in place. Top rated CSI service centers across the U.S. and Canada have chosen MasterTech Procedures as being comprehensive and thorough enough to meet their quality assurance standards. Remember, top businesses around the country do not leave each store to chance, they have a set procedure to be followed at every store and by every employee to insure customer satisfaction. DEVELOP LIFETIME CUSTOMERS WITH QUALITY ASSURANCE PROCEDURES. Thank You Dennis Roennebeck, President MasterTech Automotive Services 1717 South State Street Salt Lake City, Utah 84115 801.485.1212 mastert@utahweb.com