| 1. No Start Cranks Won’t Fire |
Gives your service writer a procedure to show customer why it costs 1 hour
labor time to check a no start. Also helps train your technicians to follow
a set path each time. |
| 2. Safety Inspection | A great form if you do state inspections or just as a safety inspection.
Designed to find often overlooked legitimate repairs that should be done. |
| 3. L.O.F. |
Lube, oil and filter change with a quick inspection form for technician
to find the work needed on the car so that you do not miss out on a good
brake job or belt and hose change. |
| 4. No Crank |
Designed for service writer to sell 1 hour diagnostic time and for tech
to follow through on each voltage drop test. Great for tracking comebacks
- is it the part, the technician or the training? |
| 5. Maintenance Tune Up |
Shows customer why you don’t do a $39.95 Tune-up. A very thorough form
for the technician to follow on each Tune-up so items are not missed and
for Service Writer to upsell normally missed items. |
| 6. No Charge Dead Battery Overnight |
Designed for the service writer to sell a minimum of 1 hour of time to
test out charging system, plus repairs. Also has form to follow to trace
out for draws on electrical system & another form that will show if
you are gefting defective parts, technician problems, or lack of training. |
| 7. Brake Inspection and Repair |
Service writer can show customers why you don’t do $49.95 brake jobs. This
will help your tech remember to test everything before giving to Service
Writer, thus eliminating 3 calls to the customer or 3 calls for parts.
Will show all of the specifications and the measurements so you can fax
to customer if needed - eliminating 5:00 surprises. |
| 8. Oil Leaks |
A check off form so that every area that oil leaks is evaluated. Also has
tips on certain models for leaking problems. Great for preparing an estimate. |
| 9. Transmission or Differential Service |
Great for training technicians so that they know what needs to be done.
Also a good inspection form for other leaks or problems in power train.
Keeps little items from being missed. |
| 10. 30-60-90-120k Service |
A great form for the Service Writer to show customer what needs to be done
for a 30-60k type of service and eliminates misunderstandings. A good form
for technician so items are not missed and to find additional work needed. |
| 11. Steering and Vibration Problems |
A good form for Service Writer to sell 1 hour diagnostic time. Also good
for technician so that he checks all of the items that cause vibrations
and steering problems. |
| 12. Failed Emission Test With Dyno Service |
This is an initial diagnostic worksheet to determine the emission problems.
Gives Service Writer a great selling tool and helps technician in finding
additional needed service areas. Also designed to be used with areas that
have IM 240 or ASM testing areas. |
| 13. Customer Driveability Questionnaire |
Form is designed for the customer to fill out for any type of running problem.
This helps your technicians in their diagnosis by being able to duplicate
the problem the way the customer feels it. |
| 14. Level 1 Diagnostic |
This form gives the Service Writer a worksheet that he can go over with
the customer showing them exactly what tests are going to be performed.
Gives them a beginning and an end to a diagnostic problem whether the vehicle
is repaired or not. Gives the Tech a road map to follow so items are not
skipped over. Also, when we are doing 4-5 running problems at once it helps
our Technicians remember where they were at on a particular vehicle so
they are not performing the same tests again after an interruption or after
waiting for parts. This is the first step in a running problem diagnosis
and will repair about 75-80% of the vehicles. |
| 15. Level 2 Diagnostic |
This is the next step in running problem failures, again giving you a beginning
and an end point for your customer. Also a great form for the technician
to keep track of test results without missing a step. This repairs the
next 15 % of vehicles. |
| 16. Level 3 Diagnostic |
The final step in a running problem vehicle. This is for the ones where
problems have not been found during Level 1-2 Diagnosis. These are the
problem vehicles and is charged out by the hour. Gives the Service Writer
a selling tool and the technician a worksheet . Fixes the last 5% of vehicles. |
| 17. Noises |
A questionnaire for the customer to help describe noises and a worksheet
for the Service Writer to sell a 1 hour diagnostic time for trying to find
the noise. Helps technicians in narrowing down the problem area. |
| 18. Overheat |
Gives Service Writer a selling tool for initial diagnosis and gives the
technician a flow sheet on finding the problem. Helps eliminate missed
causes. |
| 19. Timing Belt Replacement |
Used to determine the belt failure. Reminds Service Writer and technician
when certain items must be changed during a timing belt replacement, such
as water pump, tensioners, etc. Also gives tips on when you should be looking
at the TSB’s and updates on certain engines. |
| 20. Trip Check |
A great form for selling this service. Gives the Service Writer and the
technician a form for finding any needed work and reminders of when certain
items should be sold on a vehicle. A good form for giving the customer
the satisfaction that all of the items that could be checked were taken
care of. |
| 21. Engine Replacement |
A form for identifying all of the other needed items during an engine change.
Also has places for the timing specifications, actual settings and emission
level readings to help insure that everything is adjusted properly. Helps
Service Writer sell a quality engine replacement and not just selling on
price. |
| 22. Clutch or Manual Transmission Replacement |
Gives technician a form for finding the cause of the failure and other
potential problems in this area. Gives the Service Writer a form for selling
everything at once, such as motor or transmission mounts, u-joints, oil
leaks, etc. |
| 23. Automatic Transmission Replacement |
Helps technician in identifying other problems. Reminders on flex plate
tightening, flushing, and all of the little things that get missed during
replacement. |
| 24. A.C. Service |
A tool for the Service Writer on selling a complete service. Also reminds
technicians about certain precautions and proper testing of system. |
| 25. A.C. Retrofit |
A flow sheet for an R12 to R134A retrofit. Also has the tips and tricks
for retrofitting Ford, GM, Chrysler, and Imports. A great reminder sheet
so that items are not missed. |
| 26.Winterization |
A great tool for selling what needs to be checked before winter. Gives
reminders on when services arc due for different items and helps find needed
work that normally is overlooked. Keeps technician from missing items of
service. Great for upselling |
| 27. Vehicle Engine Scanner Data |
A form for keeping track of scanner data as you do testing. Very helpful
if you need to call a hotline service or are looking at TSB bulletins.
Helps narrow down problem areas. |
| 28. Customer Concern Follow Through |
A form for tracking comebacks. Helps in determining what caused the problem.
Was it the customers’ description, Service Writer not writing the ticket
right, technician not knowing how to do the repair properly, or defective
parts? Great form for defective parts and labor reimbursement. Keeps track
of each comeback cost so you can work with the parts supplier on FULL reimbursement. |
| 29. Courtesy Inspection |
A quick check of the vehicle that takes about 6-7 minutes but lets the
customer know that you are constantly checking their vehicle over. Should
be given to each customer when their vehicle is picked up. Can easily be
performed by a technician or Service Writer. Great for selling future work
without any pressure. |
| 30. ABS Brake Worksheet |
A worksheet for the technician to follow when doing the initial diagnosis
on ABS brakes with places for specification readings and actual readings
for comparison. Gives the Service Writer a tool for selling a preliminary
diagnosis of the ABS system. |
| 31. ECM Replacement |
A technician worksheet on the precautions and steps that must be taken
before installing a new computer so that it is not damaged. |
| 32. OSHA Inspection |
A worksheet for a weekly walk through of your facility to find potential
problems that could cause fines. Having a weekly inspection form filled
out and kept on file will greatly reduce any problems or fines levied by
OSHA. |
| 33. Vehicle PRE- Purchase |
This is a pre-purchase inspection form for the customers that do not want
a 190 point Certified Car Care Inspection. It will help you evaluate the
most common problems on the vehicle and can be done in 1 hour or less.
Gives customer a good overall look at the vehicle and gives you the potential
for future work on problems found. |
| 34. CEL-CEU Light on |
A form for the service advisor to show customer what is entailed in an
initial test if this emission reminder light is on. A quick inspection
form for an initial diagnosis before you start selling Level 1-2-3 Diagnostic
procedure testing. This form is designed for the technician to make a quick
initial diagnosis of what area the problem is in so that the proper amount
of diagnostic time can be sold. |
| 35. Vehicle Condition Report |
Designed as a universal inspection form to be given to the technician for
every vehicle regardless of what the vehicle was initially brought in for.
This form is designed so that technicians will find all of the other legitimate
problems on a vehicle so that they can be addressed by the service writer
as future upsells. This was a requested form from numerous shops so that
legitimate work was not being missed. |
| 36. Customer Car Care Guide Book |
This is a maintenance guide book for your customers that will show them
what maintenance items need to be done at each mileage interval. The book
has 4-(1/2 page) layouts that are personalized for your shop. Personalized
pages will include your hours, phone and fax numbers C/C accepted, Affiliations,
a personal history about your shop, what services you perform, web site
address, E mail address, night drop instructions, coupon page, service
pricing if wanted, towing information, owner information, staff information,
how to make an appointment, after hours towing, how to get to your shop
information, shop credentials and Technician credentials. This book is
designed for your customer so that they can see what maintenance items
need to be performed and is set up to be used for 200,000 miles. The book
will also include some motoring tips, in the event of an accident information
section, noise description list, glossary of automotive terms, jump starting
precautions, and warning light information. The book is setup for ease
of use by the customer and is made to help them see the need for proper
maintenance of their vehicle. These books must be ordered in quantities
of( 50) minimum. They are printed with a glossy colored front and back
cover with a place for your business card to be glued on the cover so that
they can be given away to potential customers that you or your employees
meet. |
| 37. AUTOMATIC TRANSMISSION EVALUATION |
This form helps your technicians in remembering to make all of the different
tests that are required to evaluate the condition of an automatic transmission
problem. It includes the following tests-fluid levels and conditions, fwd
engagements, reverse engagements, noises, engine evaluations, manual shifts,
light- medium- heavy throttle shifts, battery voltages, scanner data. All
of this in a easy to read and follow form that you can show the customer
so they understand all of the different tests required to evaluate their
problem. |
| 38. HEAD GASKET REPLACEMENT |
This form helps the service writer in selling a head gasket repair to the
customer so that they understand all of the other tests that need to be
done to insure they do not have the same problem again. Great form for
the technician so that he does not miss any items that could cause a comeback,
also a great reminder form so that they order all of the needed parts at
one time. (ex. head bolts) |
| 39. CUSTOMER AUTHORIZATION ANT) WRITE-UP |
This form is designed to be used on the front counter to gather all of
the needed information from the customer including up to 6 phone numbers
Has sections to gather all of the needed vehicle information for ordering
parts. Has 3 different sections for authorizations, such as an initial
diagnostic test only, or a written estimate needed and parts returned,
charge for estimating, charge for reassembly, meets most states requirements
for customer pre authorization and repairs. |
